False bookings: the four criteria and the note that follows

The term has a narrow meaning. Four things make a booking false: a name that is not the client's own, a phone number or profile that belongs to another person, a message sent as a joke, or a no-show following any of those three. That is the whole list.

A missed appointment on its own does not qualify. A regular who booked honestly and then could not answer the door because a meeting ran long has made an ordinary cancellation, read on the notice scale like any other. Nothing further follows from it.

Where a booking does meet one of the criteria, or a visit is ended because a limit was pressed, the house writes a short internal note: the date, what happened, and the name and number the booking came from. It is held for twelve months, seen by nobody outside the house, and used for a single decision, whether a further booking from that name is accepted. How to object to a note, or have it corrected or removed, is explained on the privacy page. Where the facts point to a criminal offence, the matter may be reported to the police. A guest who books in his own name and is in the room at the agreed hour has nothing here to consider.